Internet conncetion problems

On Tuesday morning, January 22, 2007, some clients were unable to access their servers at DataHive. As all systems within DataHive's facility were functioning normally, tickets were submitted to Rogers and subsequently BigPipe/Shaw. It turned out that BigPipe/Shaw had a media converter within their system that was failing. If it had just failed completely, then our BGP would have failed over to Enmax/Envision. However, it was fluctuating rapidly, which prevented BGP from establishing a continuous session with Envision. The result was that it appeared DataHive was offline depending on where and when you tried to onnect. Furthermore, other service providers also experienced intermittent access to BigPipe/Shaw, which resulted in the up and down access to client sites. As soon as BigPipe technicians replaced their defective equipment, access through all service providers resumed. We are forwarding this basic information to you, as it will be some time before the detailed report we have requested from BigPipe will be received. We assure you that DataHive's data centre continues to operate smoothly, and all matters relating to our suppliers are addressed immediately on behalf of our clients. Thank you,DataHive Operations